Digital community manager (level 4) Apprenticeship

Key Responsibilities:

Community Management:

Respond to comments, messages, and queries on social media, forums, and online communities Moderate online discussions and ensure compliance with community guidelines Encourage participation and maintain a positive and supportive community environment Support community campaigns, competitions, and interactive initiatives to boost engagement

Content Creation & Digital Engagement:

Assist in creating, scheduling, and publishing content across social media platforms Curate relevant content from industry sources or partners Highlight learner achievements and success stories to enhance community engagement Participate in planning content calendars and digital campaigns

Learner Recruitment Support:

Share posts and updates promoting apprenticeship programs to attract prospective learners Assist in organising and promoting online recruitment events such as webinars, open days, and live Q&A sessions Respond to initial inquiries from prospective learners, providing basic program information Maintain databases or spreadsheets of prospects and track engagement metrics Help create marketing materials, FAQs, and resources to support recruitment campaigns

Analytics & Reporting:

Track engagement metrics across community and recruitment activities Prepare basic reports on social media reach, community growth, and recruitment campaign effectiveness Use insights to suggest improvements to engagement and recruitment strategies

Digital Tools & Systems:

Learn and use social media management tools (e.g., Hootsuite, Buffer) and community platforms (e.g., Discord, Slack, Facebook Groups) Assist in maintaining databases and digital communication tools

Learning & Development:

Participate in apprenticeship training, workshops, and mentoring sessions Apply learning to real-world tasks, reflecting on progress and areas for improvement Stay updated on digital marketing trends, community management best practices, and recruitment techniques

Training:
Digital Community Manager Level 4 (Higher national certificate) Apprenticeship Standard

Training Outcome:

Opportunities for Growth:

Develop a career in digital marketing, community management, or learner recruitment Gain hands-on experience in social media, online engagement, and digital campaigns Progress into a full-time digital community or marketing role post-apprenticeship

Employer Description:
We are a nationally national training provider of high-quality apprenticeship training within the digital sector. Specialising in Level 3 - Level 6 Digital and IT Apprenticeships, we empower learners with industry-relevant skills while supporting businesses to grow through apprenticeship programmes.

Working Hours :
Monday - Friday, 8.45am - 5.15pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience