Apprentice Customer Service Specialist

    Customer service responsibilities:

First point of contact for all new enquiries, demonstrating a high level of customer service skills and telephone manner Respond to inbound calls, emails, and website queries promptly and professionally in line with organisational guidelines Outbound calls to book patients in for procedures Regularly feedback to and collaborate with the Senior Leadership Team Keep up to date with treatment pricing, offers, and consultant availability to provide accurate, tailored advice to prospective patients 

    Patient Experience/Admin:

Deliver exceptional service across the entire patient journey Ensure patient administration systems are accurately updated with enquiry source, relevant notes, documentation, and prices Collaborate with other Staff to ensure the exceptional service is consistent Fulfil all reasonable requests from patients to ensure their satisfaction and safety Liaise with Clinical staff, Consultants, Administrative staff, Optometrists and GP’s internally and externally as necessary Report any maintenance issues immediately to line manager Provide ad-Hoc support to other business functions as and when required

*The above is not an exhaustive list of duties and you will be expected to perform different tasks as required by your changing role within the organisation and the overall needs of the business.  

Training:
Customer Service Specialist Level 3 Apprenticeship Standard On and off the job training provided in the workplace Functional skills where required

Training Outcome:
Progression within the Organisation is possible

Employer Description:
We are a comprehensive, specialist service for the diagnosis and treatment of all eye conditions. Private patients can benefit from access to collaborative care and facilities with the latest and best technology and our approach is designed to be convenient for people who lead busy lives and who have limited time to seek medical advice and treatment.

Working Hours :
Hours set between 8am and 6pm Monday to Friday. Example shifts: 8am - 4pm or 9am - 5pm or 10am - 6pm. May be required to weekends but will be renumerated accordingly.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Curiosity