Receptionist Apprentice at YMCA Dulverton Group, Bridgwater

As the first point of contact for customers, the Receptionist plays a vital role in ensuring smooth day-to-day operations while gaining valuable skills for future growth within the company.

Duties will include:

Communicating over the telephone and in person with customers, other agencies and colleagues Managing email inboxes and calendars Use excellent customer service continuously Organise and report data Use of spreadsheets Managing in-house computer systems Filing, scanning and archiving documents Answering incoming calls to the office Dealing with post Data entry Use of bespoke software Any other admin duties as requested Assisting with weekly compliance checks such as fire alarm tests, water flushing and temperature checks

As part of this apprenticeship you are required to complete a Level 3 Business Administrator qualification alongside the job role.

We follow a social enterprise model: revenue-generating activities (accommodation / hotels / gyms etc.) help fund our charitable services.

We are committed to inclusivity, adapting services to meet community needs, including strategic priorities of local authorities.

Training Outcome:
Potential permanent role for the right candidate

 

Employer Description:
YMCA Dulverton Group is a local community charity. We deliver life changing services to children, young people and families throughout local communities every day. Based on a social enterprise model, all the income we generate goes back into funding our local community projects and initiatives. Our vision is ‘to be a leader in transforming communities so that all children, young people and families can truly belong, contribute and thrive.’ Our work covers a wide range of areas including; accommodation, housing advice, counselling, childcare, health advice, youth clubs, volunteering and alternative education. We are committed to excellence We have an excellent track record of providing services to people with a range of needs across the county. We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support. Over 300 people every year use our supported housing, training and wellbeing services. Last year our supported housing team helped nearly 500 people to move on to independent accommodation.

Working Hours :
Monday- Friday, 9.00am- 5.30pm with an unpaid hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience