Apprentice Receptionist / Administrator – Paediatric Day Unit

Key duties and responsibilities:

During the apprenticeship contract the post-holder will be provided with training and development to achieve the duties below:

To deliver and maintain a professional administration / clerical / data and reception service to patients, relatives, colleagues and Trust staff Modify and adapt communication methods to a range of situations using appropriate verbal or written communication skills effectively Welcome and treat everyone (patients, relatives, colleagues and Trust staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance Use decision making skills to prioritise your workload using standard operating manuals and processes Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times Responsible for collating and ensuring patient pathways are monitored correctly and accurately Ensure working environment is safe and of a professional appearance, taking appropriate action to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources Work effectively and efficiently recommending better ways of working, sharing ideas with others to improve service delivery and transformation

Tasks Include:

Welcoming children and their families on arrival at the clinic, and check and update patient details as required and in line with Medical Records Policy and Trust guidelines Dealing with all telephone enquiries internal and external in a calm, professional, courteous and timely manner redirecting calls as appropriate Registering referrals and updating information into EPIC Assisting in the management of bookings and using own judgement as to when to escalate Monitor, track and validate patient pathways accurately using all hospitals systems notes and communications with consultants Participate in staff meetings and training initiatives, being responsible for own personal development Follow a general schedule of work to meet daily deadlines Input information on Trust systems (i.e. EPIC, eRS) Carry out other administrative duties as required

Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification You will study a Customer Service Practitioner Level 2 qualification over 18-months You will receive a minimum of 6 hours per week during your work time completing ‘Off the Job’ (OTJ) training.  This time will be allocated to you to complete either in work, or you may study from home (at manager’s discretion) Additional training will be given in the workplace

Training Outcome:

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment. You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Employer Description:
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Working Hours :
Monday to Friday, normal office hours, times to be discussed and agreed (i.e. 8am to 4pm/8.30am to 4.30pm/9am to 5pm)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Enthusiasm,Positive work ethic,Keen to learn,Motivated,Flexible,Understand confidentiality,Punctual