Office Assistant

Tudor Employment Agency are currently recruiting for a Office Assistant to work for our client based in Cannock.

The suitable candidate will need to deal with customer enquiries received from the Contact Centre, by digital self-serve portal, phone, e-mail, in writing & face to face within corporate timescales.

Key Responsibilities:

Conduct home visits to verify housing applications and check for any issues or fraud Provide advice on housing applications, tenancy matters, and mutual exchangesProcess medical and social need referrals related to housing applicationsManage void properties, including key handling, utility administration, and tenancy terminationsOrganize and conduct property viewings for prospective tenantsPrepare tenancy agreements, carry out sign-ups, and handle post-sign-up administrationAssist customers with digital housing applications (e.g., HomeSwapper, SwapTracker)Identify and report issues with hard-to-let propertiesSupport the Allocations Team with data collection, reporting, and administrative tasksHandle customer inquiries via phone, email, and in person, ensuring timely responsesProvide rent collection support, affordability advice, and manage arrears processes

What We’re Looking For:

Experience in housing, lettings, or tenancy supportStrong communication and customer service skillsAbility to manage multiple tasks and work with different teamsKnowledge of housing systems and digital application platforms would be advantageous

Hours of Work: Monday to Friday 9am – 5pm (37 hour week)

Rate of Pay: £12.60phr

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEACANADM/07

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!