Technical Support Engineer

An exciting opportunity has arisen for a Technical Support Engineer with 5 years' experience to join a reputable organisation, providing software products for oral health services. This full-time role offers excellent benefits, hybrid working options and a salary range of :40,000 - :60,000. As a Technical Support Engineer, you will be responsible for providing Tier 3 application and technical support, troubleshooting issues, and assisting with software implementation both remotely and onsite. You will be responsible for: ? Documenting and resolving customer issues in line with Service Level Agreements. ? Installing and upgrading client software, both remotely and onsite. ? Assisting with testing of technical bug fixes and system updates. ? Offering technical consultancy on maintenance and customer projects. ? Travelling to client sites within Ireland and internationally when required. ? Gaining an in-depth knowledge of the organisation's software solutions. What we are looking for: ? Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role. ? At least 5 years of experience in an IT or Technical Support role. ? Knowledge of the software development lifecycle. ? Ideally have background in SQL Server database administration and optimization. ? Excellent SQL scripting abilities. ? Exceptional problem diagnosis and resolution skills. ? Skilled in Microsoft Project, Excel, PowerPoint, and Word. ? Eligibility to work in Ireland. Whats on offer: ? Competitive salary ? Cycle-to-work and commuter travel schemes ? Collaborative team environment with opportunities for professional growth Apply now for this exceptional opportunity for a Technical Support Engineer to work with a dynamic team and further enhance your career. Important Information: We endeavour to proce