ServiceNow Business Analyst
Linking Humans is looking for an experienced ServiceNow Business Analyst for our client in Dubai, UAE. Our client is a leading global technology firm that is expanding their ServiceNow team. They are seeking a skilled ServiceNow Business Analyst to assist in streamlining processes and driving ServiceNow-related initiatives for their growing operations in Dubai.
Key Responsibilities:
Gather, analyse, and document business requirements for ServiceNow platform implementations and enhancements.Work with business stakeholders to ensure ServiceNow solutions meet organizational needs and align with business objectives.Facilitate and lead workshops and meetings with stakeholders to define requirements and ensure alignment.Analyze ServiceNow Performance Analytics to provide insights into key metrics and trends, and support decision-making processes.Create detailed functional specifications, user stories, and process flow diagrams.Collaborate with ServiceNow development teams to ensure technical solutions align with business requirements.Assist in creating test plans and ensure business requirements are properly tested during implementation and upgrades.Support the deployment of ServiceNow solutions by conducting user acceptance testing (UAT) and offering post-go-live support.Identify opportunities to optimize processes and enhance the value of ServiceNow within the organization.Stay up-to-date with ServiceNow updates and features, and make recommendations for improvements based on industry best practices.Required Qualifications & Experience:
Minimum 3 years ofexperience working as a ServiceNow Business Analyst.Strong experience with Performance Analytics on the ServiceNow platform, including data gathering, reporting, and dashboard creation.Proven experience gathering and analyzing requirements, and translating them into clear, actionable deliverables for ServiceNow projects.Hands-on experience working with multiple ServiceNow modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM, etc.).Knowledge of ServiceNow configuration and customisation options.Familiarity with ITIL processes and best practices.Excellent communication skills, both written and verbal, with the ability to effectively interact with technical and non-technical stakeholders.ServiceNow Business Analyst certifications or related ServiceNow certifications are highly desirable.Strong enthusiasm and desire to relocate to Dubai.What You Will Get:
Competitive, tax-free salary.Visa sponsorship and relocation assistance to help you move to Dubai.Opportunity to work on exciting, cutting-edge projects with top-tier clients.A dynamic and collaborative work environment where you will be challenged and supported.Comprehensive benefits package.Opportunities for career development and certifications.Apply now!