Support Technician

We are currently looking for an IT Engineer to work within a leading tech and AI company based in Derby.BENEFITS: Up to £30k, 25 days holidays plus bank holidays, pension, life assurance, employee discount scheme, work from home and flexible working hours.We are working with a technology business based in Derby who provide solutions to the entertainment and tourism industry.

They are looking for an IT Engineer to be responsible in maintaining the production systems to relevant security and compliance standards, managing and resolving service requests and incidents and ensure maximum system availability, and undertaking projects such as Windows 10 Upgrades and ensuring the IT Estate is up to date.

The role will involve deploying, configuring, monitoring and maintain their systems including security patching, and implementing maintenance automation.

You would also be the first point of contact for support and technical incidents and escalate tickets when remote resolutions are not possible.Due to the companies products and services provided, this role will be a little outside the norm of a traditional IT Engineer, so we are looking for someone who wants something a bit different and varied.

Whilst the offices are based in Derby, we are open to candidates working remotely from the UK who are open to attending meetings at the office at least once every months, and attending the office when required for any new projects/roll outs.

Alternatively, for local candidates should you wish to go into the office full time there is the option to do so, they are completely flexible.Key Requirements

Previous Experience within an Application or Systems support role
Experience providing at least 2nd line support
Experience using an IT Management & Automation Platform
Experience programming with PowerShell
Understanding of firewalls, network switches and data networks
Experience with cyber defence tools (eg.


Nice to have

Hold ITIL V3 Foundation Certification

Interested? Please contact Jennie on 01332 317 215 or apply for the vacancy.

  • Location: Derby, England
  • Salary: £30000 - £31000 per annum
  • Type: Permanent
  • Recruiter: CV Bay Ltd
  • Posted: 07-Sep-2022
  • Posted on: