Housing First Support Officer

Fixed Term for Three Years

A chance to assist some of the most vulnerable people in society

Role Snapshot...

It is a very exciting and challenging time to come and join our Housing and Benefits team.

The Rough Sleeper service across both Councils has been developed and expanded over the past year to address the needs of rough sleepers across both areas and work collaboratively with partners within Norfolk more widely.

This has become even more pressing because of the current Covid-19 pandemic and the urgent need to better protect vulnerable people

What you could be part of...

Are you self-motivated and able to work effectively in a pressurised fast-moving customer service environment? Can you work in a collaborative way for the benefit of our residents? If the answer is yes then why not apply to join our Housing and Benefits team.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services.

Our success comes from us being commercially astute and business-like.

Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing...

? Complete assessments for each customers support needs and risk to allocate a suitable placement within the rough sleeper service.
? Complete the sign up process for customers accessing the rough sleeper service, ensuring that customers understand their license agreements and ensuring license agreements are conducted appropriately.
? Update systems to manage placements and rent accounts.
? Overall day to day support of those in the Housing First rough sleeper accommodation.

To include arranging/reporting property repairs and maintenance, pre and post tenancy inspection and compliance with health and safety.
? Work proactively with agencies to mitigate and reduce risk, build positive working relationships with both custom


  • Location: NR7 0DU
  • Salary: 23494-27576 Per Annum
  • Type: Permanent
  • Recruiter: Career Kinetics
  • Posted: 06-Sep-2022
  • Posted on: jobit.co.uk