Part Time Sales Associate

Unity Recruitment are currently seeking a Part Time Sales Associate for our prestigious client, located in Harrods. The position will be available to start immediately and is a permanent contract. The working hours will be Saturday and Sunday and one day in the week. Based in a Harrods in Knightsbridge you will be working for a luxury retailer who sell designer suitcases and travel accessories. Pay is £12.50ph/£13ph Must have at least 1 year retail experience. POSITION OBJECTIVE To be a part of a team that drives sales productivity, efficiency, and customer service levels of the store. AREAS OF ACCOUNTABILITY Customer Service • Maintain and increase the sales figures of the store/concession. • Ensure that customers are acknowledged quickly and offer friendly, courteous and efficient service. • Demonstrate a clear understanding of the company mystery shop guidelines. • Be aware of competitor ranges and price points. • Report any missed opportunities to the management team. • Confidently use and understand the ‘Add on Sale’ technique. • Be able to confidently close a sale. • Maintain a thorough knowledge of all products, and be able to suggest alternatives to customers. • Ensure that all customer follow up is done promptly and efficiently. • Ensure that any phone enquiries/sales are handled confidently and efficiently. • Confident in handling customer enquiries and complaints when required. • Understand the company after sales services, and policy for repairs. • Understand the company/host store exchange and refund policy. If you are interested in this position and would like to find out more then please send your CV to carly@unity-recruitment.co.uk.