Customer Service Apprentice

Meeting and greeting customers as they arrive and understanding their needs Receiving and labelling customers keys Ordering and booking in parts for customers vehicles Preparing service sheets and job cards for the garage staff Up selling to customers from service sheets and MOT advisories Managing product returns and uploading supplier credit notes Monitoring email traffic and responding accordingly Monitoring voicemail traffic and responding accordingly

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard 1 Day a week at College The rest of the training will take place in the work place

Training Outcome:
After successfully completing the qualification, you will be trained as a service advisor with transferrable skills to any front of house role

Employer Description:
First Stop Wolverhampton has over 20 years of experience in tyre fitting and car repair services. We stock many major tyre brands including Bridgestone, Firestone and Pirelli along with many other brands, whilst offering a range of bespoke services for all vehicle models. Our IMI accredited technicians offer a wide range of services including MOT Class 4, Oil & Filter Service, Interim, Full and Major Car Servicing, Suspension, Brake Pads, Air Conditioning, Cambelt Replacement, Exhaust Fitting and more.

Working Hours :
Monday - Friday, 08:30 - 17:00 Alternate Saturday mornings, 08:30 - 13:00. 30 minutes allowed for lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working