Guest Services Coordinator
Guest Services Coordinator, Luxury Boutique Hotel, Central London.
Salary up to £30,000
Great Carrier growth potential, fantastic work environment, employee recognition program, gym discount, seasonal tickets, discount on dental treatments, uniform and uniform care, discounted room rates.
We are on a look out for a Guest Services Coordinator for this award-winning Boutique Hotel, located in a heart of Central London.
Our client is one of the few remaining independent privately owned hotels in London, part of the Small Luxury Hotels of the World group, offering unrivalled luxury accommodation and services.
As a Guest Services Co-ordinator you will be assisting all departments and ensuring all guest’s needs are met in a friendly, helpful, efficient, and personalised manner.
Things you will be doing as Guest Services Coordinator:
Actively promote excellent customer service across all areas of the hotel.
Be present in the lounge/lobby at key business times ensuring a strong customer service presence.
Oversee the Front Office team in the absence of the Reception Manager and ensure smooth day to day running of the Guest Services operations.
Oversee Duty Management over variety of shifts, including night shifts.
Oversee all guest feedback, ensuring all correspondence is dealt with quickly and professionally.
Prepare for and coordinate all VIP guests.
You will be a great fit if you:
Have previous experience as guest service coordinator within luxury hotels.
You are a hands-on person ready to support your team.
You have full operational knowledge of all reception services and procedures.
Have a pro-active approach, and excellent work ethic.
You take pride in building teams and people development.
Have excellent communication skills both spoken and written.
Have exceptional customer service skills.
In line with present UK working requirements, all candidates are required to provide proof of eligibility to work in the UK.
SpaYse’s undertaking is as a recruitment agent in this role and are bound by the requirements requested by our client
SPAYSE CONTACT DETAILS
0044 (0) 203 011 0550