Business Admin Apprentice (Operational Teams)

Duties include but will not be limited to:

To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers Learning to confidently and efficiently represent the initial interface between the customer and the company Developing skills to action all inbound communications ensuring that all items are logged correctly to the relevant cases within your team Also actioning all outbound communications following the appropriate procedures Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process To deliver excellent customer service at all times To work with the team to achieve your own individual objectives Achieve monthly KPI targets as communicated by the Team Leader/Manager Consistently promote the vision, values and behaviours expected of the company through the provision of the highest level of customer service To ensure personal compliance with the S&G policies and procedures

Training:
Business Administrator Level 3 Apprenticeship Standard Training will be remote - no day release to college

 

Training Outcome:
There may be a fulltime position available upon succesful completition of this apprenticeship

Employer Description:
We are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. We have an excellent reputation for outstanding customer service, and we have grown substantially over the last few years. We are studiously focused on delivering growth for the long-term by continually investing in our people, culture, and infrastructure. We have a workforce of just under 150 with a clear purpose and vision and, to achieve this, we require committed team members who follow our values and are passionate for the journey ahead.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Organisation skills,Team player,Willing to learn,Committed,Resillient,Time management,Hardworking