Apprentice Customer Service Representative

You’ll be part of our Customer Service team, assisting NHS primary care clients with our digital products and learning all aspects of customer support. An average day may include:

Responding to customer queries via phone or email Updating and maintaining our CRM system Assisting with customer onboarding and training Supporting the wider team with admin and service tasks

Training:

You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of:

On-the-job training in our office Online learning and tutor-led sessions Remote workshops with your apprenticeship provide

At the end you’ll achieve a Level 3 Customer Service qualification and develop key skills for a successful career in customer support.

Training Outcome:

Once qualified we would be looking to expand our Customer Service team with a permanent role.

Employer Description:
Primary Care IT provides innovative solutions to GP surgeries and other NHS primary care organisations. We help healthcare teams work more efficiently through our digital tools and expert support. Based in a collaborative, friendly environment, our team is dedicated to improving patient care through technology.

Working Hours :
Monday - Friday, 8.00am - 4.00pm (one day a week 9.00am - 5.00pm).

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working