Customer Service Specialist L3 apprentice in specialty chemicals & technical services global leader

Key responsibilities: 

Taking ownership of customer orders and processing them to meet their deadline  Pricing and acknowledging to customer  Keeping customer informed of status of their order  Producing paperwork for shipping  Quoting customers new products  Supporting UK reps  Consignment of customer requirements, reporting and invoicing

Training:

Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

Training Outcome:

Learners will have the opportunity to progress into a full-time, permanent role with the company.

Employer Description:
MacDermid, Alpha, and Enthone Business Group is the global leader in specialty chemicals and technical services. From advanced surface finishing technology to industry-leading service and support, we develop solutions that drive performance. A team of over 4,000 professionals in over 50 countries manufactures chemicals and materials using the most technologically advanced processes to enhance the products people rely on every day. Our innovation is used in the world’s key industries including electronics, graphic arts, metal & plastic plating and offshore oil production.

Working Hours :
Hours: 37 Monday to Thursday 08.00 - 16.30 Friday 08.00 - 13.00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Self Motivated,Methodical,Good level of English,Good Telephone Manner,Accurate written responses,Excellent Time Management,Desire to learn new skills