Customer Service Apprentice

As a customer service practitioner apprentice, this is the perfect opportunity to launch your career in this particular role and to develop the sales and retail skills needed for the sector. This is a shop-based role and will involve:

Greeting customers who visit the shop physically Giving in-depth and concise information regarding products and services Gaining product knowledge through in-store training Using mathematical skills to convert measurements to quotes and invoices (part of in-store training) Taking and handling cash - transactions by phone and by debit/credit card Answering the phone to customers' queries and on occasions suppliers and logistics Accepting deliveries and manual handling, including heavy lifting Lone working (no cash left on-site) Additional duties to help with the everyday running of the store

You will be reviewed regularly throughout your apprenticeship with product and skills training and one-to-one mentoring from an experienced manager.

Training:
Level 2 Customer Service Practitioner at Redcar & Cleveland College Functional skills maths and English, if required

Training Outcome:
An opportunity for a full-time position at the end of the apprenticeship

Employer Description:
With over 25 years retail sales and customer service, combined with an experienced fitter/joiner of over 30 years, who also has a team of experienced fitters. Your every need from start to finish of the project is carefully looked after in great detail.

Working Hours :
Monday - Sunday, 9.30am --5.30pm with an hour's lunch. They are currently closed Wednesdays and Sundays which may change.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Personal drive,Self-motivated,Able to work under pressure,Interest in sales,Willingness to learn,Time management