Customer Service Specialist Apprenticeship

Develop and grow the customer base across targeted sectors within the powered access and plant rental market.  Identify and convert new business opportunities to achieve sales targets and profit margins. Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty. Provide responsive, accurate, and professional customer service, ensuring all client needs are met promptly and efficiently. Work closely with the hire desk, operations, and transport teams to ensure seamless delivery and collection processes. Monitor market trends, competitor activity, and customer requirements to identify opportunities for growth and improvement. Prepare and present quotations, proposals, and commercial terms aligned with company pricing strategy and margin objectives.  Ensure customer information, transactions, and communications are accurately recorded and maintained in CRM systems. Contribute to marketing initiatives, networking events, and trade shows to promote brand awareness and generate leads. Uphold company values, with a strong focus on safety, quality, and attention to detail in all customer interactions.

Training:
Office based 6 hours per week study time  Online workshops 

Training Outcome:

Career development opportunities within a growing business in customer service or business development. 

Employer Description:
With over 150 years of combined experience in the hire industry, Levels Above Ltd is built on the values of reliability, quality, and exceptional service. We understand that cutting corners is never an option, which is why we focus on delivering top-tier solutions tailored to your needs. Operating with a nationwide supply network, we streamline the equipment hire process by offering a comprehensive, one-stop-shop solution—all from a trusted supplier. Our team is dedicated to providing expert guidance, high-quality equipment, and a seamless experience from order to collection. With prompt delivery, transparent invoicing, and a personal touch, we ensure that every project runs smoothly and efficiently.

Working Hours :
Monday - Friday 8am-5pm. 40 hours per week. 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative