Administration Assistant Apprenticeship

Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents. Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner. Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility. Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system. Assist trades and site staff with purchase order numbers. Support the finance team in maintaining accurate financial records and documentation. Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner.

Training:

You will receive specific on-the-job training from the employer in your workplace at Total Repair Service (TRS).

Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.

You will be working towards:

Level 2 Customer Service Apprenticeship Standard.

Apprentices must have a Level 2 English and maths (A*- C or 9 - 4 GSCE) to apply for this apprenticeship.

Training Outcome:

Upon successful completion of this Customer Service apprenticeship, you may be offered a permanent role within the company. You’ll also be eligible to progress onto a higher-level apprenticeship, such as Level 3 Business Administration. The skills you gain will be highly transferable, opening doors to future opportunities across sectors including retail, finance, hospitality and beyond.

Employer Description:
Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects. TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free.

Working Hours :
Monday – Friday, 8:00am – 4:30pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Collaboration