Apprentice Administrator
Key Responsibilities:
1. To develop and maintain good working relationships with staff, learners, and key stakeholders of Learning Skills Partnership to support the company to deliver its targets and objectives
2. Maintain appropriate systems and procedures for the collection, maintenance, integrity and currency of data.
3. Input learner information amendments onto various systems to ensure data is compliant and accurate.
4. To schedule exams for learners using the correct awarding body, distribute results when received and maintain various records and reports.
5. To monitor and distribute incoming test and invigilation papers in line with the awarding body regulations.
6. Manage accommodation and transportation bookings for all staff meetings and Learning and Skills Partnership requirements.
7. To complete learner destination calls for those who have completed their qualification on 6 and 12 month basis, ensuring responses are chased up regularly. Data to be communicated with the MIS Lead so a destination report can be provided to the Quality Managers and Operations Director.
8. To register learners onto the appropriate platforms, ensuring they are registered onto the correct qualification with the correct awarding body.
9. To participate in meetings and team activities
10. To ensure all learner information is collected, inputted and stored in accordance with data protection regulations
11. To offer general administration support as directed by the MIS Lead
12. Support with booking in enrolments and conducting initial assessment sessions during busy intake months.
13. Add learners and employers to Canvas to complete their induction and also monitor completion of canvas inductions.
14. Support with construction exams by printing exam papers and scanning in exam papers.
15. Support the wider team by sending communications to learners.
16. Create and distribute CITB grant letters to all new construction enrolments when directed by the MIS Lead.
17. To arrange and address incoming and outgoing mail in a timely effective manner, ensuring all postage receipts are stored correctly.
18. To scan, upload and post out learner certificates ensuring that learner record is updated with postage details.
19. Process Stationary orders and monitor stock levels within Head Office.
20. Monitor confidential waste and arrange collections/new stock when required.
21. Meet and greet visitors as well as answer incoming calls in a professional and customer service lead manner.
Generic Responsibilities
1. To promote a high-quality experience for all learners, supporting them to achieve their full potential through inclusive, engaging and responsive practices.
2. To represent and promote Learning Skills Partnership both internally and externally, acting as an ambassador for business development, attending meetings and events as necessary.
3. To ensure that Learning Skills Partnership’s customers receive an excellent customer service experience in all dealings with the Company.
4. To actively promote and act, at all times, in accordance with Learning Skills Partnership’s policies, e.g. including but not limited to Health and Safety, Equality and Diversity and Safeguarding.
5. To participate in the Company’s Appraisal and Development process as appropriate.
6. To contribute to a positive and collaborate working environment.
7. To undertake other duties commensurate with the job level.
Training:
Customer Service Practitioner Level 2 Apprenticeship training delivered with Learning Skills Partnership
Training Outcome:
Any career progression routes will be discussed upon successful completion of the apprenticeship
Employer Description:
Learning Skills Partnership (LSP) is an independent Apprenticeship Training Provider that provide apprenticeship training nationally to over 700 apprentices per year. LSP operates in two main sectors, the construction and business industry. LSP’s Vision is to be the specialist learning provider of choice for industry. Never compromising on quality and always putting the learner first.
Working Hours :
Monday- Friday, 9am- 5pm. 37.5 hours per week.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working