Call Centre Administrator Apprentice

Provide Administration support to the call centre team & management Maintain and update call centre databases, records and documentation Monitor and report on call centre performance metrics (e.g Call volumes, response times) Scheduling and rota management for onsite operatives Handle internal communications and distribute updates or announcements Liaise with IT and facilities to ensure equipment and systems are functioning properly Ensure compliance with company polices and procedures Assist with handling escalated customer queries when required

Training:
Business Administration Level 3 qualification Inhouse training- No college day release required

Training Outcome:

Full time employment.

Employer Description:
Draintech are the Midlands premier emergency service. The offer 24/7 emergency drainage services, CCTV surveying, excavation and flood defence services.

Working Hours :
Monday- Thursday, 9.00am-4.00pm (office). Friday, 9.00am - 4.00pm (office/home working).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience