Business Administration Level 3 Apprentice

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.  Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.  Complete referrals to secondary care based on the GP instructions. Signpost patients to other services. Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Handling orders and collection of repeat prescriptions at the reception desk to patient and checking names and addresses. Advise patients or relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. 
Process patients change of address – computer data and medical records (have knowledge of practice area). Have working knowledge of practice telephone system. Any other tasks allocated by the Manager to ensure a smooth running of the practice. 

Training Outcome:

Possible permanent contract.

Employer Description:
NHS General Medical Services

Working Hours :
37.5hrs per week (worked between 8am – 6pm)

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Patience