Senior Services Manager

Senior Services Manager (Domestic Abuse)

Role: Senior Services Manager (VAWG)
Location: Brent & Ealing
Contract: Until March 2025, with a possible extension
Hours: 35 hours per week (Hybrid)

Role Summary

This role is an opportunity for an experienced and strategic senior manager to oversee services supporting women who have experienced domestic violence and abuse. You will play a key role in leading and developing a range of services, ensuring high-quality support from crisis intervention to recovery. The position requires strong leadership, strategic planning, and operational oversight to drive service excellence and meet the needs of the communities served.

The Role

As Senior Services Manager, you will oversee the quality and delivery of support services in Brent and Ealing, ensuring comprehensive aid from crisis intervention to recovery. Responsibilities include:

Managing IDVA provision, MARAC coordination, and specialist co-located projects

Developing and implementing new services in Brent, Ealing, and beyond

Enhancing service provision, partnerships, and funder commitments

Leading a team of first-tier managers and frontline staff, ensuring professional development and high performance

Collaborating with local authorities, funders, and partner agencies to improve service accessibility and effectiveness

Ensuring compliance with contractual and regulatory requirements

Providing strategic input into funding proposals and service expansion opportunities

What You Will Bring

We seek an experienced leader with a commitment to the women’s sector, excellent relationship-building skills, and a strategic mindset. You will:

Have a track record in VAWG services leadership, with an ability to develop and manage domestic abuse services

Be a strategic thinker, capable of overseeing complex service delivery models

Provide inspirational leadership, managing and motivating teams effectively

Demonstrate strong negotiation and partnership skills, ensuring positive relationships with stakeholders and funders

Have a deep understanding of domestic abuse, risk assessment, safety planning, and multi-agency working

Essential Skills & Experience:

Relevant qualification or equivalent experience in management, leadership, or the women’s sector

Strategic planning and operational management experience, particularly in service delivery for vulnerable women

Expertise in risk assessment, needs assessment, and safety planning

Fundraising and funder relationship management experience, with a track record of securing and managing service funding

Experience in policy development and implementing best practices in domestic abuse services

Ability to analyse data and produce reports to inform service improvements and demonstrate impact

If you would like to have a further chat about this position, please contact Oliver Jefferson on oliver.jefferson@servicecare.org.uk or call 01772 208962