Customer Relations Advisor
Offering an excellent benefits package, a highly competitive salary, a friendly and supportive working environment and personal and professional development opportunities, we are looking for a Customer Relations Executive to join our thriving dealerships in Norwich.
Established in 1928, Holden Group is a family-owned group of Car Dealerships in Norwich, Norfolk.
Representing Kia, Volvo, Honda, Renault, Dacia and MG, we offer new, nearly new and approved used cars and vans, as well as servicing, repairs and maintenance services. The Role - Customer Relations Executive:Salary - £25 – £30k OTEMonday to Friday 8:30 am – 5:30pm Nothing delivers customer satisfaction quite like consistently brilliant communication.We are seeking an expert communicator to handle inbound and outbound customer enquiries.To help you fulfil your potential we will help you set personal goals, build a career plan and we’ll give you a personal learning budget to spend on any training you choose.Our purpose is “to help our employees create the life they want” Main Duties:
To proactively contact customers, build and maintain relationshipsTo actively encourage customers to pre-book for servicingAssist in developing and implementing contact structureTo proactively work with our customers to ensure the very best customer serviceTo take ownership of any customer issues and work with the sales/service team to achieve a positive outcome for the customer and the businessTo investigate and remedy any customer complaints or issues and escalate when necessaryidentify opportunities to up-sell and maximise sales
Job Requirements:The ideal candidate would have experience with:
Working within a service or sales franchised main dealerGreat telephone manner with the ability to create meaningful conversationAbility to build a rapport with a customer whilst listening and reacting to their wants and needs The desire to solve problems and find the best results for the customer
A ‘Can-do’ attitudeGood interpersonal skills with the ability to build relationshipsBe able to work individually or in a group setting equally comfortablyFantastic people skills, a positive attitude and professionalism
Company pension£150 Personal Development BudgetOpportunity for progression and personal developmentCompany discountsGenerous holiday entitlementLife coaching to help you set and achieve your personal goals in life!A flexible approach and genuine work-life balance