Reception Manager

An opportunity has arisen for a Veterinary Reception Team Leader / Reception Manager to join a well-established animal hospital. This full-time permanent role offers excellent benefits and a salary range of £34,570 - £39,720 for a 35-hour work week. As a Veterinary Reception Team Leader / Reception Manager, you will lead and manage the Veterinary Reception Team, ensuring smooth operations and delivering exceptional customer service to clients, staff, and stakeholders. You Will Be Responsible For: ? Conducting inductions, performance reviews, and training to enhance team skill sets. ? Acting as the first point of escalation for client concerns, ensuring timely and satisfactory resolution. ? Managing client complaints tactfully and maintaining confidentiality. ? Overseeing reception operations, ensuring tasks such as cash handling, insurance claims, and debt management are performed efficiently. ? Reviewing processes and proposing enhancements to optimise team efficiency. ? Preparing reports for audits, research, and service delivery assessments. What we are looking for: ? Previously worked as a Reception Manager, Reception Team Leader, Senior Receptionist, Reception Supervisor, Practice Manager or in a similar role. ? Proven experience in managing teams within a customer-focused setting. ? Ability to deliver exceptional customer service in a professional environment. ? Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using patient management systems. ? Excellent communication skills, both written and verbal, with a professional approach to handling complaints. What's On Offer: ? Competitive Salary ? 30 days annual leave plus Bank Holidays ? Pension Scheme ? Professional Development: ? Work-Life Balance This is an outstanding opportunity for a Reception Manager to become part of a progressive organisation and further enhance your career. Important Information: We endeavour to process your personal d