Customer Service Apprentice Level 2

Meeting and greeting parents, carers and guardians, students, staff and visitors Answering the telephone and recording messages or directing calls to the appropriate extension Emailing / communicating with staff across the Trust Support with printing and photocopying Giving advice or information to visitors, parents, guardians or carers or finding the appropriate information to share with them

Training:

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full qualification

Training Outcome:

The outcome of this vacancy is for the applicant to achieve a customer services level 2 qualification whilst gaining on the job skills in relation to this qualification. They will be competent and confident in all aspects of customer services in order for them to progress on to higher educational qualifications.

Employer Description:
THE ROSEDALE HEWENS ACADEMY TRUST HAS A STRONG LOCAL PRESENCE IN HILLINGDON AND IS COMMITTED TO PROVIDING THE BEST POSSIBLE EDUCATION FOR THE LEARNERS IN ITS CARE.  Built solidly on its proven track record of success and reputation for excellence, the Trust is now responsible for a significant group of successful schools and colleges in the south of the borough, together with Early Years provision. With expertise across both the primary and secondary phase, The Rosedale Hewens Academy Trust is firmly committed to providing the best possible education for the learners in its care.  With this in mind and building on a proven track record of success, the Trust seeks to deliver consistently high standards of education across the age range in small educational settings where learners are each known as individuals.  The Trust consistently delivers a broad and balanced curriculum experience to children of all abilities and backgrounds. In other words, as learners progress in their learning journey, the Trust is able to maximise potential through a variety of courses and pathways, delivered to ensure each individual can flourish and maximise their potential.  Collaboration is well embedded both within and beyond the immediate family of schools, with all partners benefitting from individual expertise, working together to ensure the best possible outcomes for the learner. 

Working Hours :
Monday to Friday, varies between 7:30am-6pm.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Number skills,Team working