IT Support Analyst
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IT Support Analyst (Law firm)
Location: City of London
Salary: £35,000 to £40,000
Do you have over 3 years’ experience providing 1st/2nd Line Support in the professional services industry?
If so, this role could be a perfect fit for you.
About the company
My client is one of the world’s largest and most diversified legal groups. With 15 global offices and 250 + users
Position Overview
As an IT Support Analyst, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.
Candidate Requirements
Strong knowledge and troubleshooting of Microsoft based operating systems with emphasis on Windows 10Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)Good knowledge of Active DirectoryGood experience in ticketing to ITIL best practicesGood knowledge of common networking and troubleshootingExperience with troubleshooting network printers, MFPs and copiersExperience with supporting and configuring mobile devices, specifically supporting iOS platform