Apprentice Sales and Planning Administrator

Sales:

Provide an efficient service to customers, which could include ownership and/or holiday cover, for the following:

Processing of new or established customer enquiries and orders and maintenance of customer delivery dates Provide customers with proof of deliveries (POD’s) when requested Identify product alternatives in the event of shortages and agree with external sales and the customer before dispatch Collate all relevant information to promptly process enquiries Process new artwork through to customer approval and finished product Managing sample requests, stocks and records Liaise closely with planning, production and distribution to facilitate on-time delivery where necessary First point for customer complaints – inputting on ISOWARE system Aged stocks

Planning:

To support the function to make sure the product is available for delivery on time in full to customers within agreed lead times, whilst maximising production efficiencies.

Other duties include:

Managing IML condition cards and keeping records up to date Raising new product codes Maintaining system records for existing products. Assisting with the planning of products on production machines using the Barco planning system Checking label stocks against planned orders Running reports and updating data Liaising with other departments, for example, production, quality and label stores/purchasing

 

Training:

The online apprenticeship will follow a nationally recognised qualification standard with City Skills.

Training Outcome:

On successful completion of the apprenticeship there may be the option to contiue studies.

Employer Description:
As a global leader, we are committed to achieving more for our environment, employees, and customers by prioritizing issues that offer the greatest potential to create long-term social, environmental, and economic value. We create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our sustainability leadership and innovation expertise to serve customers around the world. Harnessing the strength in our diversity of 47,000 global employees across more than 250 locations.

Working Hours :
Working hours Monday to Friday, 9.00 am to 5.00pm, although a degree of flexibility will be required to meet business needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Creative,Initiative