Business Administration Apprenticeship

Taking inbound calls from customers with the aim for first contact resolution Dealing with general enquiries such as taking payments and advising customers of missing payments Providing technical support for our telecommunications and online advertising customers Raising faults and internal work tickets Liaising both internally with different departments and externally through partner companies to resolve customer queries Carrying out any other ad hoc administration duties where necessary

Training:

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT Record and document production Decision-making Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulations Policies External environmental factors

Training Outcome:

Possibility of a full-time position upon the completion of the apprenticeship.

Employer Description:
Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

Working Hours :
Monday - Friday (exact hours to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative