Business Administration Apprenticeship

You’ll play a key role in supporting the growth of CIPHE membership by helping to recruit, retain, and re-engage members, while also promoting and delivering membership services.

You’ll be part of the Membership team but work closely with colleagues across the organisation. The role is varied and offers exposure to administration, marketing, and events. Typical duties include:

Membership & Administration

Process and update member information using Microsoft Dynamics CRM Handle payments, audience segmentation, and data quality improvements Respond to enquiries from members/applicants/public with high standard of customer service Prepare and dispatch welcome packs, certificates, and application materials Support membership recruitment, retention, and reinstatement activities Assist with Engineering Council registration processes, including application handling, assessor liaison, and mentor matching Ensure GDPR compliance in all data handling 

Digital Marketing & Communications: 

Create and schedule engaging content across social media platforms Monitor social media performance, engagement trends, and competitor activity Assist in producing e-shots, newsletters, and tailored email campaigns Upload and update website content, including news and blog posts Contribute to campaign planning meetings with creative ideas Administrative support for, and participation in, activities of Marketing & Comms Committee

 

Events & Campaign Support

Assist with event preparation, logistics, signage, promotional materials, and communications Support on-site at industry events, promoting CIPHE and signing up new members Capture event photos and assist with basic video content creation

 

Data & Reporting

Compile monthly marketing reports covering social media, email campaigns, and website traffic Conduct market research on competitors and audience behaviour Use insights to suggest content ideas and marketing improvements

Training Outcome:

This apprenticeship offers a chance to kickstart a career in business and marketing with a wide-ranging and hands-on role at the Chartered Institute of Plumbing and Heating Engineering, including:

Practical experience in membership services, marketing and business administration Digital skills across CRM, CMS, social media, and email marketing platforms Experience in event coordination and customer engagement Understanding of professional membership growth strategies A nationally recognised business administration qualification 

This role is ideal for someone who is confident in communicating with people, organised, curious, digitally savvy, and keen to learn how business, marketing, and membership development work together to drive growth in a professional organisation.

On completion, you could progress into roles such as Membership Administrator, Marketing Assistant, or Communications Coordinator, or continue your development through higher-level apprenticeships or further qualifications.

Employer Description:
Established in 1906, the CIPHE is the professional body dedicated to raising standards and protecting public health in the plumbing and heating industry. As a registered charity, our mission is to support and inspire professionals to deliver safe, sustainable, and high-quality services that make a real difference in people’s lives. With over 7,500 members, we champion education, technical excellence, and ethical practice, offering guidance, training, and recognition across all career stages — from apprentices to experienced engineers. Joining the CIPHE means becoming part of a purpose-led organisation that values learning, integrity, and the positive impact skilled professionals have on society. Based in Essex with national reach, we operate as a supportive, professional team dedicated to making a real impact across the industry.

Working Hours :
9:00 am – 5:00 pm, Monday to Friday Occasional work - including attendance at events, outside these hours may be required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Good Time Management,Interest in digital marketing,Positive & Professional,Honest