Business and Administration Apprenticeship

• Office & Administration
• Be the first point of contact (in‑person, phone, email); manage shared inboxes and enquiries.
• Maintain accurate records for young people, parents/carers, volunteers and partners; update CRM/registers and consent/photography permissions.
• Coordinate staff rotas and sessional worker timesheets; support onboarding/inductions for staff and volunteers (ID, references, training logs).
• Prepare meeting agendas, take minutes, and track actions for internal meetings and Board/Advisory meetings.
• Manage stationery/supplies ordering; liaise with suppliers and service providers.
• Programme & Events Support
• Administer programme bookings (e.g., holiday activities) and waiting lists; issue confirmations and reminders.
• Compile session packs (registers, risk assessments, evaluation forms); collate attendance data after sessions.
• Liaise with schools, parents/carers and partners to coordinate outreach, trips and events.
• Support logistics: room bookings, equipment, refreshments, transport and trip paperwork.
• Safeguarding, GDPR & Compliance
• Maintain secure storage of safeguarding records, incident logs and consent forms in line with policies and GDPR.
• Coordinate Enhanced DBS checks and training records; monitor renewals and mandatory training (e.g., Safeguarding, H&S, First Aid).
• Support implementation of policies and procedures (safeguarding, data protection, health & safety) and report compliance metrics.
• Finance & Procurement
• Raise purchase orders; process invoices, expenses and petty cash in line with financial procedures.
• Assist with budget tracking for projects/events; maintain accurate records for funder reporting.
• Support grant administration: gather evidence, timesheets and outputs for monitoring/claims.
• Monitoring, Evaluation & Reporting
• Collect and clean attendance, demographics and outcomes data; produce weekly/monthly dashboards.
• Prepare reports for senior leadership, trustees and funders (e.g., HAF returns, programme summaries).
• Maintain calendars for reporting deadlines, audits and funding milestones.
• Communications & Stakeholder Engagement
• Draft newsletters, notices and social posts; update website/pages with programme information (in line with safeguarding consent).
• Maintain contact lists/CRM; coordinate partner meetings and community outreach materials.
• Support press/visits and VIP engagements by preparing briefs, risk assessments and schedules.
• Facilities & Health & Safety
• Assist with hub facilities checks (room setup, equipment logs, first‑aid kits, incident/near‑miss records).
• Maintain venue bookings calendar; coordinate contractors for maintenance/repairs.
• Ensure rooms are prepared and welcoming before sessions; oversee close‑down checklists after activities.

Training:
Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB 1 day a week On-site in college 

Training Outcome:

Admin Support/Senior Administrator.

Employer Description:
Project Zero WF CIC engages young people in positive activities to promote social inclusion, reduce anti‑social/offending behaviour and strengthen community cohesion. Our aim is to see a year with ZERO deaths of a young person due to knife or violent crime. From our youth hub at The Outset Centre in Walthamstow, we run weekly sessions, workshops and school‑holiday programmes (including HAF), and initiatives like the Youth Champion Programme, in partnership with local stakeholders and the London Borough of Waltham Forest.

Working Hours :
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative