Patient Services Administration Apprentice

Answering the phone  Booking appointments  Answering queries or signposting to the correct place  Processing NHS mail, including post in and out, electronic letters and emails Reception duties including: greeting patients, answering the phone and keeping the reception area tidy  Helping with patient records movement

Training:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

Training Outcome:
Administration in general practice Will complete our suite of electronic training modules

Employer Description:
Castle Donington Surgery is a well-established, medium-sized GP practice located at the intersection of Derbyshire, Leicestershire, and Nottinghamshire. Serving a patient population of approximately 10,400, the surgery plays a vital role in delivering high-quality primary care services to the local community. We pride ourselves on being a friendly, supportive, and forward-thinking practice, with a strong emphasis on teamwork, patient care, and continuous improvement. Our multidisciplinary team includes: 4 GP Partners and 3 Salaried GPs Practice Nurses, HCAs, and Pharmacists Additional PCN staff such as a Nursing Associate, First Contact Physiotherapist, Emergency Care Practitioner, Care Coordinator, Mental Health Practitioner, and Social Prescribing Link Workers As a training practice, we support GP registrars and medical students from Nottingham University, fostering a culture of learning and professional development. We are committed to innovation and sustainability, actively participating in Greener Practice initiatives, and have been recognised as a CQC-rated “Good” practice. We also use the SystmOne clinical system to manage patient records and care efficiently. For those joining us in an administrative capacity, including apprentices, you’ll be part of a strong management and support structure that values your contribution and encourages growth. You’ll gain hands-on experience in a dynamic healthcare setting, supporting both clinical and non-clinical teams, and helping ensure smooth day-to-day operations. Castle Donington Surgery is not just a place to work—it’s a place to grow, contribute meaningfully, and be part of a team that genuinely cares about its patients and staff.

Working Hours :
Monday to Friday between the hours of 8.30am - 6:30pm, rota's advised in advance.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Non judgemental,Patience