Business Administration apprenticeship

You’ll play a key role in staff and client relationships, driving fill rates and continuity while delivering a brilliant experience to everyone we support.

Key Responsibilities

Shift Fulfilment & Operations - 

Source and book suitable staff into open shifts; hit daily/weekly fill targets. Build and maintain rotas and recurring patterns for priority services. Send shift confirmations, directions, and start-time reminders; manage check-ins and late-running escalations. Monitor cancellations; backfill quickly and keep clients updated. Log all actions and outcomes accurately in our systems (e.g., Easy Recruit/CRM).

Candidate & Staff Engagement

Keep in regular contact with active and lapsed workers; re-activate and rebook first-time starters. Grow a talent pool for key locations and shift types (earlies/lates/weekends). Gather feedback after shifts and pass on praise/issues to the team lead.

Client Service

Call new locations after first bookings to check satisfaction, capture manager details, and identify further needs. Provide proactive updates on coverage; offer continuity (same staff) where possible. Support the team with daily service reports and ad-hoc client requests.

Systems, Data & Reporting

Keep rota data, staff availability and notes up to date and accurate. Produce simple reports (e.g., daily fill rate, late arrivals, rebook rates). Help improve desk processes and templates (texts, emails, call scripts).

Note: This role is focused on fulfilment operations rather than compliance. (Basic document checks may be observed as part of learning the end-to-end process, but compliance is handled by our dedicated team.)

Experience / Skills - 

Excellent telephone manner and confidence speaking to people all day. Strong relationship-building skills and a helpful, solutions-focused approach. Organisation & attention to detail — accurate notes and rotas are essential. Ability to prioritise in a fast-paced environment and meet targets. IT literate: Outlook/Teams, Excel (basic), and comfortable using CRM/app tools. (Previous recruitment, customer service, call-centre or scheduling experience is a bonus but not essential.)

Training:

This is a Business Administration Level 3 apprenticeship (approx. 18 months).
All training is delivered at the workplace via tutor-led monthly visits/sessions.
On successful completion you will gain the Level 3 qualification.

Training Outcome:

Strong performers are highly likely to be offered a full-time role on completion, with progression into Bookings Consultant, Account Coordinator or Team Lead pathways, plus further training opportunities.

Employer Description:
Cucumber Recruitment supplies agency staff to healthcare organisations across the UK. We pride ourselves on long-term relationships, rigorous standards, and excellent support for both our staff and clients.

Working Hours :
Monday–Friday, likely 9:00am–5:00pm (to be confirmed). Because we operate 7 days a week, 7am–10pm, there may be occasional early/late or weekend support for learning/cover with notice.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative