Town Council Customer Service Assistant Apprenticeship

Key Responsibilities – The post holder may be requested to undertake any but not necessarily all of the following duties. Duties required will be directed by the Council Office Manager, according to the Council's needs.

Reception:

Providing a warm welcome to all. Dealing with telephone and face-to-face enquiries in an efficient and professional manner Ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly Dealing with incoming and outgoing post To maintain the security and safeguarding of the council offices by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges Providing information and support to other staff members as required Providing hospitality for visitors Ensure that all information is treated confidentially and to have absolute discretion at all times, complying with the council's data protection procedures

Administrative

Updating manual and computerised records/management information systems Updating and distributing communications which may include but is not limited to the council website, social media, noticeboards, newsletters and other communication within the community To attend, participate and take notes at meetings as required. General administrative duties such as photocopying, filing, emailing and completion of routine forms

Training:

Apprenticeship will be delivered in the workplace. You will be in the workplace 5 days per week, and will be visited by your assessor once a month. 

Training Outcome:

The possibiliy of full time employment and/or progression on to the next level of qualification.

Employer Description:
Spennymoor Town Council delivers and funds many services, facilities and events for residents of Spennymoor.

Working Hours :
Monday to Friday 8.45am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience