ICT Apprenticeship

Technical Knowledge and Skills Development:

Investigate and understand various IT legislations Learn and explain the principles of system backup and storage Understand and describe the elements of technical documentation and its importance in escalation Apply root cause problem-solving techniques using diagnostic tools Understand basic network addressing principles Learn about cloud services and their key principles Analyse network fundamentals and components

Customer and Stakeholder Interaction:

Interpret and prioritise customer requirements in line with organisational policies Communicate effectively with stakeholders, using appropriate technical or non-technical language Describe different types of maintenance and preventative measures Operate safely and securely across platforms, applying key security principles Manage and prioritise workload effectively Demonstrate professionalism and independent initiative Take a productive and organised approach to work Show self-motivation and effective time management

Training:

Training Provider:

London South East Colleges

On-programme Training: 

Level 3 Information Communication Technichan   Level 2 Functional Skills in Maths and English   Institute of Apprenticeship Certificate  End-Point Assessment (EPA)  Assessment of competency through competency-based interview Assessment of portfolio of evidence Continuing Professional Development Log reviewed Professional discussion/question and answer session

Training Outcome:

Potential for employment within the industry, or seek further education once qualified. 

Employer Description:
As the largest Asian inspired quick serve restaurant in the UK, Chopstix is proud to deliver our range of fresh & tasty dishes to our customers. Over 100 Restaurants in the UK and Ireland with our Support Centre Office in Camden town London.

Working Hours :
Monday to Friday, 9am to 5pm with a 1 hour lunch break

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience