Customer Service Apprenticeship

Provide 5-star customer service  Answering phone calls Replying to emails Live Chat messaging Learning about the products Lords and Labradors sell Using the CRM system to process orders Processing returns

Training:

The Business and Customer Service Apprenticeship will take you one year to complete and is accomplished in the workplace. 

You will be expected to attend Boston College at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.

Training Outcome:

Possibility of joining the customer service team on a permanent contract.

Employer Description:
Lords & Labradors is a premium pet brand dominating online pet in the UK and in online market position 3 behind Amazon and Pets at Home. It is unique within pet, offering a John Lewis department store experience. The company controls a full supply chain including own manufacture, platform management and warehousing. Its website, established in 2013 majors on core own brand products such as dog beds, bedding and crates which are sold alongside selected well known brands such as Kong and Nestle Purina thus enabling a ‘full offering’. Other sales generated are through international sales via the UK site, a stand alone US website, online platforms such as Next and Amazon and pet-specific physical stores. There is also a growing distribution element with a number of international brands requiring warehousing, distribution and sales which sits alongside normal business.

Working Hours :
Monday - Friday 8.30am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience,Good timekeeping,Enthusiastic