IT Support Apprentice

The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients The IT Support Analyst will report directly to the Client Services Manager The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard  You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications

Training Outcome:
Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career

Employer Description:
Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.

Working Hours :
Monday - Friday (9:00am - 5:30pm).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working