Apprentice Customer Service Assistant

You will receive training and be required to:

Meet, greet and welcome patients and visitors to the practice Deal with incoming and outgoing telephone calls Make appointments using the practice’s clinical system Deal with a variety of queries and general enquiries from patients, doctors and others in a helpful and efficient way Prepare practice handouts/forms and maintain adequate supplies Scan documents and filing accurately in patient records Prepare repeat prescription requests Record data using Excel Spreadsheets Prepare letters and deal with incoming and outgoing post Support the operation of the dispensary and any other general administration duties

The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

Training:
This programme, other than the requirement of some college attendance to support the end point assessment process, will be primarily focused on your workplace training and learning Level 2 Customer Service Practitioner Apprenticeship Standard qualification

Training Outcome:
It is intended that providing you successfully complete your apprenticeship, you will continue your employment with us

Employer Description:
We are a rural practice in Bungay occupying modern, purpose-built premises. Some Practice details: • Rated ‘Good’ by CQC; • Teaching practice; • GMS practice of 11,400 patients; • No weekend or Out of Hours commitments. What makes Bungay Medical Practice so special? We are an integral part of the community and the friendly, welcoming team is committed to offering the very best care to our patients.

Working Hours :
Monday to Friday, varying shifts between the core times of 08.00-18.30.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience