Candidate Services Apprentice

Provide support to inbound queries from existing and prospective candidates via email and social media, maintaining and improving candidate satisfaction. Book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLAs and escalating to 2nd line where necessary Manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure Complete administrative duties: raising invoices, processing bookings and arranging refunds where required Provide additional support to candidates at key times such as live exams, booking windows etc.

Training:

To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio

Training Outcome:
Full-time employment

Employer Description:
Kaplan Financial is a British company providing training in accountancy and financial services. It was founded in 1958. Kaplan Financial is part of Kaplan, Inc., a subsidiary of Graham Holdings Company. Kaplan Financial has more than 48,000 students a year, both in the UK and overseas. It offers courses in 28 training centres throughout the UK as well as home study and online learning.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative