Apprentice Customer Service Advisor

Speaking to customers to resolve queries, provide quotations and discuss our range of products and services Responding to customer calls and emails professionally and promptly Processing and dispatching documents to a high standard Working with Account Execs, completing administrative tasks as required

Training:

Customer Service practitioner Level 2 Apprenticeship Standard:

Training will take place within the workplace Training will be provided through the completion of daily tasks The assessor will complete regular reviews with the apprentice Off the job training will be provided for a minimum of six hours per week

Training Outcome:

This role could lead to a full time position for the right applicant. 

Employer Description:
NFU Mutual is owned by and run for our 900,000 customers, and we work hard to protect their interests. It’s this mutuality that sets us apart. From the network that we have with over 295 local agencies offering an attentive, local, personal service, to the tailored quotes that customers can’t get from price comparison sites, the needs of NFU Mutual customers are at the heart of everything we do. That’s why supporting our communities is very important to us. We’re committed to championing rural communities through events and initiatives and continuing to offer the best care possible for our customers.

Working Hours :
Monday to Friday. Exact timings to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills