Engagement Apprentice

Acting as the main contact for visitors, managing inboxes, communicating events, and writing e-newsletters Using CRM, Eventbrite, and other systems for bookings, data entry, and report creation Coordinating volunteer rotas and identifying gaps in support Assisting with administration of engagement groups, including meetings and minutes Supporting event preparation, delivery, and project management of a standalone event Assisting with Abbey tours and occasionally school tours Collaborating with the Digital Content Manager on digital content creation and uploads Evaluating programs and providing recommendations for improvements

Training:
Cultural Learning and Participation Officer Level 3 Apprenticeship Standard

Training Outcome:
This position is designed to enable the post-holder to aquire the skills and experiences required to pursue a careers in the heritage sector, with a particular emphasis on engagment and programming work

Employer Description:
Westminster Abbey is an exceptional place, with a distinctive mission to nurture faith at the heart of the nation and Commonwealth. It is above all a working church, with a pattern of daily worship and major celebrations and commemorations which has been sustained for many centuries. It occupies a significant role in public life, serving The Sovereign and ministering to the needs of the nation’s public servants. It is also a medieval architectural masterpiece at the heart of a World Heritage Centre and a leading international tourist attraction. To fulfil this exceptionally broad range of activities we depend on a dedicated and highly skilled team of employees and volunteers. Whether you’re an experienced professional or someone building your career in a variety of fields—be it music, education, hospitality, conservation, security, corporate functions, or beyond—we invite you to bring your expertise to an environment where history, tradition, and innovation come together to create a unique place to work. There are countless ways to make a meaningful impact, and we value individuals who can inspire, collaborate, and help drive our mission forward. If you share our commitment to excellence, sustainability, and hospitality, we would love to hear from you.

Working Hours :
This post will be subject to occasional pre-agreed evening and weekend work. Time off in lieu will be given for these instances. Usual working days are Tuesday-Friday with teaching on a Monday with Westminster Adult Education Services.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness