Customer Service Administrator Apprentice

This is a fantastic opportunity to work in a GP Surgery dealing with both patients and healthcare professionals alike. No two days are ever the same and there will be a variety of duties, not just in the reception area.

Duties will include:

Provide excellent customer service via e-mail, telephone, and internal messaging systems Day to day use of Microsoft Office- Outlook, Word, Excel, and other business specific IT systems Reception duties including face to face meet and greet service to customers Provide customers with advice, guidance, and support Helping with customer issues Data input / organising / reporting / scanning Working closely with other departments to ensure everything is managed accurately

Training:
L2 Customer service practitioner Apprenticeship Standard On the job training with the employer whilst working towards the Apprenticeship Standard. Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Training Outcome:

Potential for full time employment for the right candidate.

There are opportunities to progress to higher level qualifications.

Many employers retain apprentices in full/part time positions.

The qualifications you gain can also help you to get into higher education or other employment.

Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.

Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Employer Description:
Just outside the Ashford area, this GP surgery is a busy teaching practice providing medical services to approximately 7800 patients and operates from renovated premises with an onsite dispensary. We use Emis Web clinical system, have a CQC rating of Good, and achieve high QOF points. We are part of Ashford Rural PCN group and have a close working relationship with Ivy Court, Charing and Woodchurch surgeries. Applicants should consider their transport options, as the position is based in a rural location

Working Hours :
Mon: 9am - 5pm Tues: 9am - 5pm Wed: 9am – 5pm Study session Thur: 9am – 5pm Fri: 9am – 5pm 30 minute unpaid lunch break each day

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience