Business Administration Apprenticeship

Work in both accounts and service departments. Answer telephone calls promptly. Advise engineers of sites to attend by telephone and email. Liase with customers ref booking dates/times for our engineers attendance. Use simpro for all job placements, parts purcashing and customer/supplier invoicing. Use excel and word to record jobs attended by date and engineer. Use microsoft outlook to email customers and engineers. Prepare invoices and estimates from jobsheets completed by engineers. Take debit/credit card payments over the telephone via a virtual terminal. Administer contract customer servicing paperwork. Package up boxes and arrange collection and delivery via various couriers currently used. Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required. Accept delivery, unpack, check delivery note and put away in related stores. Fillling of invoices, job faxes/emails, remittances, purchase invoices. Attend all relevent training courses.

Training:
SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
Evidence will be collated within a portfolio of evidence
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS College
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor

Training Outcome:

There are future prospects within the company to develop further.

Employer Description:
13 Dean Court, Dean Road, Yate BS37 5NJ

Working Hours :
40 hours per week Monday -Friday Occasional covering emergency phone on weekday eve/weekend

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience