Network Engineer Apprentice

Proactively monitor and investigate network issues using internal tools. Act as a first/second line escalation point for customer and internal technical queries. Perform diagnostics and resolve connectivity, hardware, and software issues. Assist with network configurations and project-related tasks, including the setup of routers, firewalls, and VPNs. Escalate unresolved or complex issues to senior team members or relevant departments. Document standard operating procedures, network diagrams, and troubleshooting guides. Generate and deliver internal and external training materials. Maintain and update internal systems, including ticketing and monitoring platforms. Support adherence to industry regulatory standards and company policies. Occasionally travel to customer sites or business points of presence within the UK.

Training Outcome:
Possible full-time position within the business. 

Employer Description:
Based in West Yorkshire, Exa has been at the forefront of delivering innovative connectivity solutions for schools, businesses, and local authorities across the UK. With a commitment to cutting-edge technology, customer satisfaction, and a vibrant company culture, Exa Networks is the perfect place to launch your career in IT.

Working Hours :
Monday to Friday, 8.00am to 4.00pm, 8:30am to 5.00pm and 9:30am to 6.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working