Business Administrator Apprenticeship Level 3

Greet clients warmly and ensure a welcoming atmosphere Manage phone calls, emails, and appointment bookings using the clinic's scheduling system Provide accurate information about the clinic's services, products, and promotions Handle client check-ins and check-outs efficiently, including taking payments Maintain a tidy and professional reception area at all times. Customer Service Assist clients with inquiries and ensure their needs are met promptly Handle complaints or escalate issues to the clinic manager when necessary Build positive relationships with clients to promote repeat business Administrative Tasks Organise and maintain client records in compliance with GDPR and data protection policies Support with stock management and inventory for beauty products Assist with promotional activities such as social media updates or event coordination Learn and adhere to company policies, procedures, and health and safety regulations Training and Development Complete training modules provided as part of the apprenticeship program Gain a working knowledge of beauty clinic services and products to better assist clients Shadow experienced staff to understand clinic operations and develop professional skills

Training:

The training will take place in the workplace on a 1:1 basis by a Work-Based Tutor.

Training Outcome:

There is a prospect of a permanent job role.

Employer Description:
Laser Light are a laser and skin clinic based in Dagenham. They sell products, treatments and provide great customer service. Their mission statement is, "Helping your skin feel and look its best".

Working Hours :
Monday - Friday between the hours of 9 - 5 but to be confirmed. There may be a requirement to work on evenings or weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental