Customer Service Account Administration Apprentice

Responding to Customer Inquiries: Addressing customer inquiries, concerns, and complaints via phone, email, chat, or in person. Providing Product/Service Information: Offering detailed information about products or services, including pricing, availability, and features. Resolving Customer Issues: Investigating and resolving customer problems, which may include issuing refunds, arranging returns, or escalating issues to the appropriate department Processing Orders: Raise customer sales orders and supplier purchase orders on our internal system, ensuring all data entered is accurate Maintaining Customer Records: Updating and maintaining accurate customer information and interaction records in the company's database Handling Customer Feedback: Collecting and documenting customer feedback to identify areas for improvement and make recommendations for product or service enhancements Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences Following Up with Customers: Following up with customers to ensure their issues are resolved satisfactorily and to gather feedback on the customer service experience

Training:
Blended online learning Support from Business Administration Skills Tutor All training done on site (place of employment)  You will be allocated 20% of your working week for 'off the job training'

Training Outcome:

Potential for progression within the company once apprenticeship completed. 

Employer Description:
At Waste Experts, we're not just a company; we're visionaries on a mission to change the way the world thinks about waste. We are at the forefront of innovation in the waste management industry, driving sustainable solutions that transform waste into opportunities for a greener, cleaner planet. Our commitment to excellence, environmental stewardship, and cutting-edge technology sets us apart as leaders in the field. Our mission is simple yet profound: to revolutionise waste management. We firmly believe that waste should not be seen as a problem but as a valuable resource waiting to be unlocked. We are dedicated to providing innovative solutions that reduce waste, lower environmental impact, and bring economic benefits to our clients

Working Hours :
Monday - Friday 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,• Passion: