Apprentice Customer Service Practitioner

Be responsible for understanding and undertaking in a competent manner:

The ordering of Goods, Services and Works. Processing enquiries received from Customers and Suppliers Obtaining prices and quotations. Processing of orders compliant with the Trusts’ Standing Financial Instructions, Procurement Policy and current legislation. Supporting low value tender exercises. Seeking support and guidance from other Procurement staff. General customer service and administration duties.

Training:

To attend all mandatory components of the Apprenticeship including:

Corporate Induction GHNHSFT mandatory training Department based vocational assessments Progress review meetings Additionally 2 months before the end of your apprenticeship you are required to meet with a member of the Apprenticeships and Careers Team to discuss careers advice and guidance

To actively participate in the Trust’s appraisal/development conversation process. Undertake training as necessary in line with the development of the post and as agreed with line manager as well as maintain and complete the Level 2 Customer Service Practitioner Apprenticeship within the timeframe.

Training Outcome:
The opportunity to apply to other NHS job positions with the potential to progress and undertake further qualifications.

Employer Description:
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Working Hours :
Full time, Monday to Friday, hours to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative