Apprentice Accounts Co-ordinator

Account co-ordination of all nominated customer accounts, including administrative duties Initiating and improving the company’s relationship with customers in a proactive manner, offering the best service Ensuring high quality performance in regard to customer needs, working to ensure on-time delivery Acting as co-ordinator and messenger between customers and the company Ensuring full knowledge and up to date records of account co-ordination in regard to commercial issues, order progressing and customer performance metrics Providing Managers and relevant colleagues with all necessary customer information including any developments in the customer business, organisation and personnel Co-ordinating timely and effective responses to key issues; liaising with Manufacturing, Technical, Planning and other departments as necessary Regularly liaising with customers in a controlled manner; informing them of order progression, as well as obtaining knowledge on future demand/forecasts Advising customers and Management of any adverse performance or delivery issues, making sure that customer priorities are passed on and followed up Building trusting and professional relationships with customers, by written and spoken word, including face-to-face contact where necessary Vetting and accepting customer orders in accordance with sales agreements, technical specifications and agreed product mix, including order entry and order confirmation Pricing of orders according to contractual terms and customer instructions, including logging of LME instructions, prices, volumes and delivery periods, and matching LME positions to invoiced sales Ensuring correct and efficient settlement of consignment stock releases and credit notes, including customer quality claims Raising and following up on any commission payments to relevant customer accounts agents Ensuring stocks and debtors targets are adhered to and reported on, including consignment stock and blanket stock Working with the Shipping team to ensure packed material is planned for timely despatch, and invoices are released in a timely manner Regularly updating internal records of market prices, including LME, Metal Premiums, and Energy Providing and entering forecast demand data required by the Planning Department regularly and in a timely manner Maintaining strong, professional and effective relationships with Operational, Planning, Technical and Finance teams Providing strong support to the Key Accounts Manager as well as the Sales Managers in daily job function and customer contact Ensuring all Sales Contracts are well recorded and audible, liaising with Sales Managers accordingly Commitment to the continuous improvement of processes within the workplace and the workplace environment

Training:

You will undertake online taught input and onsite observations whilst in the workplace. And regularly communicate with your Shrewsbury Colleges Group with assignment and workbook evidence being collated weekly.

Training Outcome:

We would look to support you into a full-time role within the organisational.

Employer Description:
Let’s shape the future of British manufacturing together! Why Choose Bridgnorth Aluminium Bridgnorth Aluminium is an aluminium rolling company with a strong commitment to excellence in manufacturing high quality products. We believe in building the future together. At Bridgnorth Aluminium, your skills, ideas, and passion will help us drive innovation and deliver excellence across the industry.

Working Hours :
Monday to Friday - flexitime over 36.25 hours per week. Working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience