Digital Support Apprentice

The Digital Support Technician we're looking for will be responsible for providing technical assistance in the management and troubleshooting of digital systems, including hardware, software, and network-related issues. Handle user inquiries, resolve technical problems, install and update software, and maintain system performance. Their role also involves ensuring data security, performing regular backups, and supporting cybersecurity measures. Technicians may also assist in setting up new devices, training users on digital tools, and ensuring compliance with IT protocols. Strong communication skills, technical proficiency, and problem-solving abilities are key to this role.

Digital technology can significantly enhance learning in a construction environment by providing interactive tools and resources. Virtual reality (VR) and augmented reality (AR) allow workers to practice skills and navigate construction sites safely before engaging in real-life tasks. Learning management systems (LMS) offer access to online courses, ensuring continuous professional development. Digital collaboration tools enable team communication, sharing of project data, and real-time problem-solving. Additionally, building information modeling (BIM) helps learners visualize complex construction projects, enhancing understanding and reducing errors.

Digitisation can improve business efficiency by automating routine tasks, reducing errors, and speeding up processes. Tools like cloud storage enable seamless data access and collaboration, while project management software helps track progress and deadlines.

Digital communication platforms enhance team coordination. Additionally, data analytics offer insights for better decision-making and forecasting. Overall, digitisation streamlines operations, increases productivity, and reduces operational costs.

Duties will include:

Help to integrate digital solutions to improve business efficiency Support the day-to-day operations of the business General Administrative Tasks and Housekeeping Duties Take stock of the existing digital solutions we have in place and prioritise which need improving first Assist our instructors with digital technology, helping them to understand that it will support them and not something to mistrust

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

Helpdesk Operations and Functions Maintaining Digital Systems and Services Fundamentals of Digital Systems Administration of Digital Systems and Services Change Management Teamwork and Communications Introduction to System Security User and Stakeholder Training Working in Digital Support Data Operations and Security Pathways and Career Progression

Training Outcome:
Opportunity for a full time role upon completion of the apprenticeship providing both the apprentice and the comapny are the right match for each other Happy to support any other aspects of CPD as long as it can be justified as beneficial to the company

Employer Description:
BAM Construction Training is a UK-based company specializing in providing high-quality training and certifications for the construction industry. They offer a wide range of courses covering areas such as health and safety, plant operation, and construction skills. The company aims to support individuals and organizations by enhancing workforce capabilities, ensuring compliance, and promoting safety in construction environments. They serve both small businesses and large organizations, providing flexible and tailored training solutions to meet specific needs. For more details, visit their website at bamct.co.uk

Working Hours :
Monday - Friday, 08:00 - 16:00

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative