Customer Service Help Desk Apprenticeship for IT Support Company

The role is varied, and typical daily duties include:

Call Handling: Answering and managing incoming calls from customers 1st Line Support: Providing initial support and troubleshooting for customer inquiries and issues Customer Relations: Building and maintaining positive relationships with customers, ensuring their needs are met and exceeded

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

You will learn both on and off the job through shadowing, learning and applying new knowledge and skills from our team and your dedicated tutor from Heart of England Training All training will take place at our offices and you will have remote access to your tutor to enable you to complete your studies for the accredited apprenticeship programme

Training Outcome:
There are opportunities for growth and development during and after your apprenticeship for the candidate who shows commitment, dedication, a team player and great customer service skills

Employer Description:
We're a friendly and inclusive workplace where your contributions are valued. Globe2 Ltd, founded in 2008 and based in Market Harborough, is a leading IT services provider. The company offers a wide range of business IT solutions, including telecommunications, internet services, website hosting, training and security and is a Microsoft partner. Globe2 is dedicated to delivering exceptional customer service, setting itself apart by prioritising human connection and support over automation. At the heart of Globe2's offerings is their Total Support Hosting service, designed to be faster, more secure, and more reliable than standard industry solutions. The company's mission is to empower clients by staying at the forefront of emerging technology trends and advising on best practices. Globe2 values honesty, knowledge, accessibility, friendliness, and reliability, aiming to foster strong and enduring partnerships with their clients. With a dedicated team of professionals, Globe2 strives to exceed customer expectations and provide unparalleled assistance. Their commitment to exceptional service and support has earned them a reputation for excellence in the IT industry. https://uk.trustpilot.com/review/globe2.net

Working Hours :
You will work Monday - Friday between the hours of 9.00am and 5.00pm with some flexibility. You will get a 45 minute lunch break (unpaid).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Self-motivated