Customer Service Level 3 Apprenticeship

Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage.

Our Customer Services Team collaborates closely with the Operational Team to ensure our customers get the best experience. From the point of order to final delivery

What the programme looks like:

Organise and deliver customer service Understand the customer service environment: Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information. Interpret organisational strategy and communicate how this impacts others Understand customers and customer retention Managing Personal and Professional Development Resolve customers' problems and improve performance

Training:
As part of the Customer Experience Level 3 Apprenticeship, they will complete the learning online through SR Apprenticeships and on-site learning at their dedicated DHL Supply Chain site

Training Outcome:
We want Apprentices to build their careers, with the option to complete a further Apprenticeship after completing the Customer Service Apprenticeship Level 3 Apprentices can contribute their ideas to influence the success of our business and be a part of an organisation that makes an impact on society as well as on the world of logistics. After your programme you will transition into the Alumni community to continue the growth of your career

Employer Description:
Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working